Policies

At Jumporee, our ultimate goal is to provide a safe and enjoyable environment for our customers. We have several policies and forms to ensure that your event goes forward seamlessly. Please see below.

Forms

Rental Agreement Form - Click here

Liability Waiver Form - Click here

Payment Policy

A minimum of Rs.1000 or 25% of the rental fee is required as deposit at the time of reservation. The remaining rental fee is due at time of or immediately after the installation of the units. We accept cash and cheque payments.

Cancellation Policy

If Jumporee determines cancellations are necessary due to inclement weather such as precipitation, high winds or other acts of nature or other dangerous circumstances, your deposit will be fully refunded. Jumporee reserves the right to cancel any reservation that may jeopardize safety. Cancellations based on customer decision must be made at least 7 days prior to scheduled event to receive a full refund (Ex: A Saturday event must be cancelled the prior Saturday or before to receive a full refund).

Cancellation before 7 days - Full refund

Cancellation before 3 days - Rs.1000 will be deducted from the advance amount.

Cancellation before 1 day - Rs.1500 will be deducted from the advance amount.

Cancellation before 4 hours - Rs.2000 will be deducted from the advance amount.

Cancellation within 3 hours of the party Full rental charge has to be paid by the client.

No refunds will be given once the units are delivered and accepted by the customer. We take no responsibility for bad weather and full payment will be charged.

Weather Policy

Inclement Weather Policy

  • If there is heavy rain we will not deliver or setup the unit on location.
  • If there is light rain and the forecast is calling for clearing skies the unit will be delivered and set up on location. The unit is NOT to be used in the rain. It is required that the rain has stopped and the unit is wiped down before it can be used.
  • If there are high winds, higher then 25 KMPH, the unit can be set up but not inflated until the wind settles below 25 KMPH. If the wind starts to pick up, the unit must be deflated and you must wait until wind settles down.

Rescheduling Policy

  • If a rental is cancelled due to inclement weather before 3 hours of the party, then Jumporee will do everything in their power to reschedule it for an alternate date, the unit that the renter has originally scheduled. If the unit cannot be secured for the alternate date, another unit, if available, will be provided.
  • Within 3 hours of the party, any rescheduling or cancellation is strictly prohibited and it is considered has hired and the client has to pay the full rental charge except delivery if the truck has not left the warehouse. If the truck has left the warehouse, then full rental plus delivery need to be paid.

Delivery Policy

Bangalore

Delivery is not included in the rental fee for events.

Rs.500 delivery charge is applied to rental fee for locations between 0 and 15 kms* of HSR Layout.

Rs.750 delivery charge is applied to rental fee for locations between 16 and 25 kms* of HSR Layout.

Rs.1000 delivery charge is applied to rental fee for locations between 26 and 35 kms* of HSR Layout.

Rs.1250 delivery charge is applied to rental fee for locations between 36 and 45 kms* of HSR Layout.

Above 45 kms* of HSR Layout, delivery will be charged at actuals.

Privacy Policy

What information do we collect?

We collect information from you when you place an order, subscribe to our newsletter, respond to a survey or fill out a form. When ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address, mailing address, phone number.

What do we use your information for?

Any of the information we collect from you may be used in one of the following ways:

  • To personalize your experience (your information helps us to better respond to your individual needs)
  • To improve our website (we continually strive to improve our website offerings based on the information and feedback we receive from you)
  • To improve customer service (your information helps us to more effectively respond to your customer service requests and support needs)
  • To process transactions Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.
  • To administer a contest, promotion, survey or other site feature
  • To send periodic emails The email address you provide for order processing, may be used to send you information and updates pertaining to your order, in addition to receiving occasional company news, updates, related product or service information, etc.
  • Note: If at any time you would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.

Do we disclose any information to outside parties?

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information.